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Washington D. For those of you who love the boarding passes via app, AA is going to give you a paper one any way so using the app is also pointless. My AA app gave me my boarding pass which had one gate number, I got to the airport they make you tag your own bag then take it to the counter to be checked and paid for again in case you go over the weight limit. If I have to check my own bag and then stand in line to have it weighed and essentially checked then why can't I just stand in one line for both vs having to stand in two lines.
I digress, once your bag is weighed, they printed me another boarding pass which had another gate number. I asked which to follow they said the app is the most updated as it will also give you boarding times and you can track your bag status. I get to the terminal that the app said; an hour and a half later there's no plane outside.
I ask what is going on and then they tell me that the plane has been changed and now leaving from another gate. Okay well no over the head announcement? Passengers are to look at the monitors and if you have notifications turned on you'll receive updated. My thing is if I don't do that why is there no over the head announcement, they announce final boarding calls and practically everything else. So I run down to the next gate mind you this is now the third gate change. I get to the terminal and then am informed the flight is delayed.
We get delayed from 5 to 6 and then another delay from 6 to No explanation given for all the issues, I over hear its due to a technical glitch or software. No apologies by any AA staff, in fact they seemed annoyed and frustrated that all of us paying passengers are trying to get home or to another destination and that connecting flights aren't going to sit around.
We now get on board and now theres another delay, the crew that pushes the plane back from the gate is busy so another 40 minutes waiting for that. By the time we actually take off its closer to Again with the staticky PA system on this plane we can't hear a darn thing. The plane also filthy, they stated due to the delay in arriving and the plane didn't have time to get properly cleaned and prepped for our flight. Again same terrible boarding procedures, no apologies, nothing.
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The flight gets worse as when we land we are then sitting on the tarmac for another minutes to be taxied to the terminal, once at the terminal we are thinking okay thats it, it can't possibly get any worse. We deplane and they are directing us one way, we go down and down and down and then we are outside where we see all the planes, we are practically on the tarmac.
We ask what is happening they tell us they need to bus us to the terminal we should have landed at. Thus we all pile into busses and drive under the plane and riding down the runway. The AA bus driver is driving along the runway with no headlights on.
I swear this was like we were filming the movie Speed at night time all we needed were Keanu Reeves and Sandra Bullock. Out of control, no explanation as to why and they were rude about it.
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We finally get to the correct terminal this is now another minutes between waiting for, getting on and off the AA bus now at terminal 4. Now we all have to wait for our baggage which, you got guessed right another minute wait and again no apology no explanation it was as if its business as usual. And just like business as usual, there was no one available for any of the passengers to speak with, additionally there's no where to seek assistance on the AA website, their Contact Us portal just sends you round and round kinda like our joyride around the runway via bus.
Totally not worth anyone spending their time let alone hard earned money. As soon as you board an AA, they play their customer promise about how they are dedicated to us, the passengers, its all hogwash. Flights Holiday Rentals Restaurants Things to do. Tip: All of your saved places can be found here in My Trips. Log in to get trip updates and message other travellers.
Profile Join. Log in Join. Reviewed 18 January Date of travel: January Write a review Reviews 65, Traveller rating. Show reviews that mention. All reviews first class american eagle main cabin pretzels from chicago cookies red eye charlotte dfw clt admiral lax coach tsa hurricane. Review tags are currently only available for English language reviews. Read reviews in English Go back. Kim K. I will never fly this airline again! Date of travel: June Thank Kim K. Old plane. Date of travel: November Thank Fcugola.
Allison K. Boston Logan Airport- return point of travel. Thank Allison K. Recently viewed.